GOT QUESTIONS? LET’S ANSWER THEM.
How can I become a member?
In order to become a member, you have to complete our registration form and upload 1 piece of government-issued ID. The information you provide us must match your ID. You must be at least 19 years of age (18 in Alberta) and a Canadian resident to be a member.
Account approval is manual and can take up to 24 hours. Once your account is approved by us, we will send you a login and password then you’ll be ready to shop.
Why do you need me to upload ID?
We need your ID to confirm your name and that you are of legal age. We must keep cannabis products out of the hands of minors. Your ID will be stored on our secure server and it will never be shared, sold or given to anyone, ever. We understand that you might have some hesitations so you are welcomed to black out the license number, barcodes, and photo. Just leave the name, address and birthdate so we can confirm you.
How do I pay for my order?
The only form of payment that we accept is Interac e-transfer. Payment instructions will be sent by email after you have ordered. Once your payment is accepted, we will prepare your shipment and have it sent within the promised time stated on your order confirmation.
We do not accept credit cards or PayPal due to their strict regulations.
I've sent payment, now what?
It can take a few hours for us to receive the e-transfer (longer on weekends since we are closed). If you haven’t received a notification from your bank then your e-transfer has not been accepted by us yet. Please wait at least 24 hours before inquiring as to the status of your e-transfer. Your order will be on-hold until we process your payment.
Once your payment is processed, we will notify you.
What is the minimum order?
There is no minimum order. 🙂
How does shipping work?
Orders are shipped on weekdays. We ship exclusively with Canada Post Xpresspost. Your order will arrive in an unmarked envelope in an airtight, smell-proof vacuum sealed bag. Canada Post is the ONLY truly safe means of shipping your package as the mail is federally protected from anyone tampering with it in any way in the same way that it would be illegal for anyone to open your mail.
We will confirm the shipment of your order via email and include the tracking number.
How much does shipping cost?
Xpresspost shipping rates are as follows:
BC, AB, SK and MB – $15
The rest of Canada – $20
Shipping only takes 1-2 day to most major cities but in some cases can take 3-4 depending how far you are from Alberta.
Your package is automatically insured against lost. You will never be out money!
How long does shipping take?
If you would like to see exactly how long your order will take to get to you, you can use this tool on Canada Post’s website. Enter our postal code T2P 1G7 into the ‘sending from’ box and then yours in the ‘sending to’ box.
Will I need to sign for my package?
My package says delivered, but I don't have it.
Once the shipment leaves our warehouse, it is completely out of our hands. That said, we are more than happy to assist you.
In our experience, there are a few possible reasons for this issue, among them:
- Postal workers often scan all of their packages as “successfully delivered” in the morning, then spends the day and/or the next day delivering it.
- Canada Post’s online tracking system can be inaccurate, the exact delivery date and time can be a day or two off.
- Postal worker accidentally put it in the wrong mailbox.
- There can be internal issues within Canada Post that may cause delays caused that are outside of our control.
- If you don’t get the package 2 days after the expected delivery date, contact us and we’ll get the shipping courier to put a trace on your package. They will file an investigation which can take up to 7 business days to complete. If they can locate the package, they’ll mail the package to you within a couple of days.
The first step we will need to take is to contact Canada Post to ask them to do an investigation. They will provide us with a ticket number. Once the investigation is opened, they will usually take 7 days to complete their investigation.
Please understand that when packages are lost in the mail system, it is not our fault. Stuff happens that is completely out of our control. We have to go through the process set out by Canada Post to try and find the package first. As soon as it is deemed lost by Canada Post, we will send you a free replacement package 1 time up to $150.
Can you ship internationally?
I've never vaped before. What is a vape pen?
The vape pen consists of 3 parts. The cartridge with the porous ceramic atomizer, a battery, and a USB charger.
The cartridge is where the THC vape juice is stored and vaped. The cartridge itself has a steel tip, quartz glass body, and a porous ceramic atomizer.
The battery is an adjustable voltage, 290 mAh rechargeable lithium-ion battery. It comes with a child safety lock.
The battery is recharged using the supplied USB charger. You can use a cell phone power block or a USB port on a computer to recharge your battery.
Why should I vape?
If you use marijuana regularly or casually, vaping can be a great way to enjoy it.
- Convenience – No more grinding herb, no more rolling joints, no more mess. It’s always ready to go. Carry it everywhere you go.
- Discreet – You won’t smell like you’ve been hotboxing after enjoying your THC infused vape.
- Healthier – Everyone knows smoking isn’t good for you. Vaping is much healthier than burning flower.
- Save money – You will save a lot of money compared to burning.
What's in the cannabis juice?
We use only the concentrates from hand picked producers. The concentrates are 100% free of mold, residual solvents, and bacteria.
The juice that we mix our concentrates with is a proprietary blend of ingredients including lab/medical grade PG and PEG400. It is recognized as safe by the FDA. PG is odourless and tasteless. It is also 100% diacetyl free. We do not use vitamin E acetate in any of our products.
What is distillate?
It is distilled THC or CBD in it’s purest form extracted from the marijuana or hemp plant. It is solvent free and extremely potent with concentrations of over 90%. We do not use any cutting agents in our distillate. It is literally THC and organic terpenes, which is used for flavour and to make it vapable.
What is live resin?
Live Resin is a cannabis concentrate that gets its name from the freshness of the cannabis plant from which it’s made. Unlike the majority of cannabis products, Live Resin extract is made from plant material that hasn’t been dried or cured. The starting plant material used for Live Resin includes fresh flower buds and sugar leaves; the large fan leaves and stems are excluded. The flash-freezing process helps preserve the most desirable compounds and retain the full flavour of the originating cannabis plant. Because of this reason, we do not add any flavours to it, so that you can enjoy the full glory of the plant.
The juice that we mix our live resin is a proprietary blend of ingredients including lab/medical grade PG and PEG400. It is recognized as safe by the FDA. PG is odourless and tasteless. It is also 100% diacetyl free. We do not use vitamin E acetate in any of our products.
How do I use the vape pen?
The CCELL M3 battery is made for ease of use. Just twist your cartridge on top of the pen, inhale and it turns on! The battery adjusts it’s voltage automatically to ensure the best experience for you. If you are not used to vaping, do not go from mouth to lung. Inhale into your mouth, then open your mouth and inhale with air.
Repeat until you are satisfied.
Charging: LED indicator light is on continuously.
Fully Charged: LED indicator blinks for 20 times, then goes off.
Low Battery: LED indicator blinks for 10 times, then goes off.
Charging Time: 1 hour
How long will my cartridge last?
Why isn't my vape pen working?
Although this is rare, sometimes it does happen as with any type of technology. The most common problems is the battery is not charged. For the CCELL buttonless battery, you will know when it’s fully charged when the LED indicators blink 20 times then shuts off.
I believe my cartridge is defective, what do I do?
If you feel you have received a defective product from us, please contact our customer service immediately at firstname.lastname@example.org. You must provide proof by either sending us photos or videos of the issue. If required, we may ask you to send it back to us via mail at a cost of no more than $2.00 for an “oversized Canada Post stamp”. We will reimburse you the cost of the stamp in a form of a store credit at a maximum cost of $2.00. If the product is deemed defective we will replace it at no cost to you.
Why should I buy Foggy Forest vapes over the competition?
There are a few reasons:
Price – We offer 1.0 ml cartridges for our liquid shatter which is larger than 90% of our competition for the same price. But does that mean there’s actually more THC?
Potency – Yes, we do have more THC in our vapes than others. The other companies list their products as having 0.5ml of liquid. That’s great, but how much THC is actually in there? How come they never say it? We’re certain isn’t as much as ours. Our 0.9 ml liquid shatter cartridges have at least 350mg of THC in it. Our distillate vapes are loaded with over 95% cannabinoids. About 91% of that is THC.
Flavour – Our flavours are out of this world. It’s hard to explain with words, you’ll just have to try it!
Transparency – We tell you what is in it. We do not add anything else then what is listed.
Customer service – We are a customer service business first and foremost. We just happen to sell awesome vapes too. If you ever have any questions or issues with your order, let us know. We will always try our best to make you happy.
Does your e-juice contain nicotine?
Can I mix your e-juice with my own?
Yes, you can. But do it in small batches so that you don’t end up ruining it. Cannabinoids are known to not mix well with VG, so take it easy to start. Be aware by mixing our juice with your juice, you are essentially diluting it and making it less potent.
What's in your e-juice?
Besides wonderful cannabinoids? The juice is a proprietary blend of ingredients including lab/medical grade PEG400. It is recognized as safe by the FDA. PG is odourless and tasteless. It is also 100% diacetyl free.
What setting should I use on my device with your e-juice?
6-7 watts, approximately 3.4 volts with the cartridge coming in at 1.67 ohms is a good base to start with.
How many Foggy Points do I get when I make a purchase?
What are the rewards levels?
When do the points expire?
Do I get anything for referring a friend?
You bet! Here’s how it works.
You can refer your friends using your unique link. If you already have an account with us, you can find your link here. When your friend signs up with that link and makes their first purchase, they will receive a $7 off coupon for their next purchase. Once their purchase is confirmed, you will see a $7 off coupon for yourself in your account.
Refer as many friends as you like! There is no limit to how many coupons you can accumulate!
SUBSCRIBE NOW AND RECEIVE A CODE TO SAVE 10% ON YOUR FIRST ORDER
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